hi, im having this problem with IPMA, the user tries to log on but she gets that message "invalid username or password", the user is integrated with LDAP ,and she succesfully logs on the computer
this is the trace result from IPMA, ¿any idea?
0: Mon Apr 07 13:59:10 GMT 2014 %
1: Mon Apr 07 13:59:10 GMT 2014 % *************************************************
2: Mon Apr 07 13:59:10 GMT 2014 % ****** Cisco Unified CallManager Assistant Console ******
3: Mon Apr 07 13:59:10 GMT 2014 % *************************************************
4: Mon Apr 07 13:59:10 GMT 2014 %
5: Mon Apr 07 13:59:31 GMT 2014 % ERROR!! ResponseList: FailureResponse
6: Mon Apr 07 13:59:31 GMT 2014 % ERROR!! sequenceNumber: 3
7: Mon Apr 07 13:59:31 GMT 2014 % ERROR!! resultCode: 3
8: Mon Apr 07 13:59:31 GMT 2014 % ERROR!! description: noUserError
9: Mon Apr 07 13:59:31 GMT 2014 % ERROR!! Received incorrect response for sequence number :3
10: Mon Apr 07 13:59:31 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
11: Mon Apr 07 14:00:24 GMT 2014 % ERROR!! ResponseList: FailureResponse
12: Mon Apr 07 14:00:24 GMT 2014 % ERROR!! sequenceNumber: 4
13: Mon Apr 07 14:00:24 GMT 2014 % ERROR!! resultCode: 3
14: Mon Apr 07 14:00:24 GMT 2014 % ERROR!! description: noUserError
15: Mon Apr 07 14:00:24 GMT 2014 % ERROR!! Received incorrect response for sequence number :4
16: Mon Apr 07 14:00:24 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
17: Mon Apr 07 14:02:07 GMT 2014 % ERROR!! Unable to log in the user. Exitting...
0: Tue Apr 15 20:09:59 GMT 2014 %
1: Tue Apr 15 20:09:59 GMT 2014 % *************************************************
2: Tue Apr 15 20:09:59 GMT 2014 % ****** Cisco Unified CallManager Assistant Console ******
3: Tue Apr 15 20:09:59 GMT 2014 % *************************************************
4: Tue Apr 15 20:09:59 GMT 2014 %
5: Tue Apr 15 20:12:15 GMT 2014 % ERROR!! ResponseList: FailureResponse
6: Tue Apr 15 20:12:15 GMT 2014 % ERROR!! sequenceNumber: 3
7: Tue Apr 15 20:12:15 GMT 2014 % ERROR!! resultCode: 1
8: Tue Apr 15 20:12:15 GMT 2014 % ERROR!! description: Failed to query IPMAManagerAssitant table.
9: Tue Apr 15 20:12:15 GMT 2014 % ERROR!! Received incorrect response for sequence number :3
10: Tue Apr 15 20:12:15 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: Failed to query IPMAManagerAssitant table.
11: Tue Apr 15 20:12:27 GMT 2014 % ERROR!! ResponseList: FailureResponse
12: Tue Apr 15 20:12:27 GMT 2014 % ERROR!! sequenceNumber: 4
13: Tue Apr 15 20:12:27 GMT 2014 % ERROR!! resultCode: 3
14: Tue Apr 15 20:12:27 GMT 2014 % ERROR!! description: noUserError
15: Tue Apr 15 20:12:27 GMT 2014 % ERROR!! Received incorrect response for sequence number :4
16: Tue Apr 15 20:12:27 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
17: Tue Apr 15 20:12:46 GMT 2014 % ERROR!! ResponseList: FailureResponse
18: Tue Apr 15 20:12:46 GMT 2014 % ERROR!! sequenceNumber: 5
19: Tue Apr 15 20:12:46 GMT 2014 % ERROR!! resultCode: 3
20: Tue Apr 15 20:12:46 GMT 2014 % ERROR!! description: noUserError
21: Tue Apr 15 20:12:46 GMT 2014 % ERROR!! Received incorrect response for sequence number :5
22: Tue Apr 15 20:12:46 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
23: Tue Apr 15 20:12:52 GMT 2014 % ERROR!! ResponseList: FailureResponse
24: Tue Apr 15 20:12:52 GMT 2014 % ERROR!! sequenceNumber: 6
25: Tue Apr 15 20:12:52 GMT 2014 % ERROR!! resultCode: 3
26: Tue Apr 15 20:12:52 GMT 2014 % ERROR!! description: noUserError
27: Tue Apr 15 20:12:52 GMT 2014 % ERROR!! Received incorrect response for sequence number :6
28: Tue Apr 15 20:12:52 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
29: Tue Apr 15 20:13:02 GMT 2014 % ERROR!! ResponseList: FailureResponse
30: Tue Apr 15 20:13:02 GMT 2014 % ERROR!! sequenceNumber: 7
31: Tue Apr 15 20:13:02 GMT 2014 % ERROR!! resultCode: 3
32: Tue Apr 15 20:13:02 GMT 2014 % ERROR!! description: noUserError
33: Tue Apr 15 20:13:02 GMT 2014 % ERROR!! Received incorrect response for sequence number :7
34: Tue Apr 15 20:13:02 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
35: Tue Apr 15 20:13:15 GMT 2014 % ERROR!! ResponseList: FailureResponse
36: Tue Apr 15 20:13:15 GMT 2014 % ERROR!! sequenceNumber: 8
37: Tue Apr 15 20:13:15 GMT 2014 % ERROR!! resultCode: 1
38: Tue Apr 15 20:13:15 GMT 2014 % ERROR!! description: Failed to query IPMAManagerAssitant table.
39: Tue Apr 15 20:13:15 GMT 2014 % ERROR!! Received incorrect response for sequence number :8
40: Tue Apr 15 20:13:15 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: Failed to query IPMAManagerAssitant table.
41: Tue Apr 15 20:13:31 GMT 2014 % Launching auto update execute
42: Tue Apr 15 20:13:31 GMT 2014 % Reading server file versions
43: Tue Apr 15 20:13:31 GMT 2014 % Reading local file versions
44: Tue Apr 15 20:13:31 GMT 2014 % Reading server file versions
45: Tue Apr 15 20:13:31 GMT 2014 % Reading local file versions
46: Tue Apr 15 20:13:31 GMT 2014 % Master version file versions are the same. No need to update
47: Tue Apr 15 20:13:31 GMT 2014 % Reading server locale file versions
48: Tue Apr 15 20:13:33 GMT 2014 % ACLoginDialog:authenticate(): PKAuthenticateRequest
49: Tue Apr 15 20:13:33 GMT 2014 % sequence number: 9
50: Tue Apr 15 20:13:33 GMT 2014 % assistantID: RY01576
51: Tue Apr 15 20:13:33 GMT 2014 % loginData:
## omitted ##
52: Tue Apr 15 20:13:33 GMT 2014 % ResponseList : Adding an element to the response list
53: Tue Apr 15 20:13:33 GMT 2014 % Node:
54: Tue Apr 15 20:13:33 GMT 2014 % sequenceNumber: 9
55: Tue Apr 15 20:13:33 GMT 2014 % timeStamp: 1397592813156
56: Tue Apr 15 20:13:33 GMT 2014 % responseWanted: true
57: Tue Apr 15 20:13:33 GMT 2014 % responseClassExpected: class com.cisco.ma.service.client.protocol.PKAuthenticateResponse
58: Tue Apr 15 20:13:33 GMT 2014 % ServerConnect: Sending a message/request to MA Service
59: Tue Apr 15 20:13:33 GMT 2014 % ServerConnect : Received a message from the server
60: Tue Apr 15 20:13:33 GMT 2014 % ERROR!! ResponseList: FailureResponse
61: Tue Apr 15 20:13:33 GMT 2014 % ERROR!! sequenceNumber: 9
62: Tue Apr 15 20:13:33 GMT 2014 % ERROR!! resultCode: 1
63: Tue Apr 15 20:13:33 GMT 2014 % ERROR!! description: Failed to query IPMAManagerAssitant table.
64: Tue Apr 15 20:13:33 GMT 2014 % Response received for a Synchronous request - unlockin the semaphore
65: Tue Apr 15 20:13:33 GMT 2014 % ERROR!! Received incorrect response for sequence number :9
66: Tue Apr 15 20:13:33 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: Failed to query IPMAManagerAssitant table.
67: Tue Apr 15 20:16:09 GMT 2014 % Launching auto update execute
68: Tue Apr 15 20:16:09 GMT 2014 % Reading server file versions
69: Tue Apr 15 20:16:09 GMT 2014 % Reading local file versions
70: Tue Apr 15 20:16:09 GMT 2014 % Reading server file versions
71: Tue Apr 15 20:16:09 GMT 2014 % Reading local file versions
72: Tue Apr 15 20:16:09 GMT 2014 % Master version file versions are the same. No need to update
73: Tue Apr 15 20:16:09 GMT 2014 % Reading server locale file versions
74: Tue Apr 15 20:16:27 GMT 2014 % ACLoginDialog:authenticate(): PKAuthenticateRequest
75: Tue Apr 15 20:16:27 GMT 2014 % sequence number: 10
76: Tue Apr 15 20:16:27 GMT 2014 % assistantID: ry01576
77: Tue Apr 15 20:16:27 GMT 2014 % loginData:
## omitted ##
78: Tue Apr 15 20:16:27 GMT 2014 % ResponseList : Adding an element to the response list
79: Tue Apr 15 20:16:27 GMT 2014 % Node:
80: Tue Apr 15 20:16:27 GMT 2014 % sequenceNumber: 10
81: Tue Apr 15 20:16:27 GMT 2014 % timeStamp: 1397592987583
82: Tue Apr 15 20:16:27 GMT 2014 % responseWanted: true
83: Tue Apr 15 20:16:27 GMT 2014 % responseClassExpected: class com.cisco.ma.service.client.protocol.PKAuthenticateResponse
84: Tue Apr 15 20:16:27 GMT 2014 % ServerConnect: Sending a message/request to MA Service
85: Tue Apr 15 20:16:27 GMT 2014 % ServerConnect : Received a message from the server
86: Tue Apr 15 20:16:27 GMT 2014 % ERROR!! ResponseList: FailureResponse
87: Tue Apr 15 20:16:27 GMT 2014 % ERROR!! sequenceNumber: 10
88: Tue Apr 15 20:16:27 GMT 2014 % ERROR!! resultCode: 3
89: Tue Apr 15 20:16:27 GMT 2014 % ERROR!! description: noUserError
90: Tue Apr 15 20:16:27 GMT 2014 % Response received for a Synchronous request - unlockin the semaphore
91: Tue Apr 15 20:16:27 GMT 2014 % ERROR!! Received incorrect response for sequence number :10
92: Tue Apr 15 20:16:27 GMT 2014 % ERROR!! Login failed: com.cisco.ac.common.ACException: noUserError
93: Tue Apr 15 20:16:42 GMT 2014 % SocketRetryThread: shutting down
94: Tue Apr 15 20:16:42 GMT 2014 % ServerConnect : Shutting down ...
95: Tue Apr 15 20:16:42 GMT 2014 % ReceiveThread : shutting down
96: Tue Apr 15 20:16:42 GMT 2014 % EventThread : shutting down
97: Tue Apr 15 20:16:42 GMT 2014 % RequestTimerThread : shutting down
98: Tue Apr 15 20:16:42 GMT 2014 % HeartbeatThread : shutting down
99: Tue Apr 15 20:16:42 GMT 2014 % ServerConnect: Initializing sockets
100: Tue Apr 15 20:16:42 GMT 2014 % ServerConnect: Creating a socket connection to host: xx.xx.xxx.xx on port: 2910
101: Tue Apr 15 20:17:03 GMT 2014 % ERROR!! ERROR - ServerConnect: caught an exception while initializing the socket java.net.ConnectException: Connection timed out: connect
102: Tue Apr 15 20:17:03 GMT 2014 % ServerConnect: Initializing sockets
103: Tue Apr 15 20:17:03 GMT 2014 % ServerConnect: Creating a socket connection to host: xx.xx.xxx.xx on port: 2912
104: Tue Apr 15 20:17:04 GMT 2014 % ERROR!! ERROR - ServerConnect: caught an exception while initializing the socket java.net.ConnectException: Connection refused: connect
105: Tue Apr 15 20:17:19 GMT 2014 % ERROR!! Unable to log in the user. Exitting...
