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IPMA - Not able to ad Cisco 9971 under Manager configuration.

Hi

We have Cisco CUCM version 9.1.1-20000-5

Cisco 9971 firmware sip9971.9-4-1-9

According to Cisco documentation IPMA is supporte on Cisco 9971 Phones. Our 9971 Phone firmware version and CUCM version is compatiblie as per documentation.

But we are not able to configure Cisco IPMA on 9971 phone.

Problem what we are facing is, 

Cisco Unified CM Assistant > Manager Configuration

> Manager Information

> Device Name/Profile

Device Name, we dont see Cisco 9971 IP phone. Eventhough 9971 is associated with the Manager user ID. We are not able to see this device at Manager Configuration.

Also

'Cisco Unified Reporting

' on CUCM web page and then click on

System Reports > Unified CM Phone Feature List

Phone 9971 is not listed under IPMA support feature list.

Note: I have not installed device pack cmterm-devicepack9.1.2.11013-1.cop.sgn

Is it mandatory to install device pack ? CUCM version and 9971 firmware is comapatible with IPMA feature?

Is there anything special with device pack other than this?

Rgds

Rajesh

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

IPMA - Not able to ad Cisco 9971 under Manager configuration.

Hi Rajesh,

I believe you would need the actual Device pack in this case

Here are the notes from when the 9971 first started to support IPMA with

firmware 9-3-4;

Features Available with Firmware Release

The following sections describe the features available with the Firmware Release.

And

Features Available with Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which  require the new firmware and the latest Cisco Unified Communications  Manager Device Pack.

For information about the Cisco Unified IP Phones and the  required Cisco Unified Communications Manager device packs, see the  following URL:

http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_3_4/english/release_notes/P567_BK_RFEC81C9_00_rn-9_3_4-8961-9951-9971/P567_BK_RFEC81C9_00_rn-9_3_4-8961-9951-9971_chapter_00.html#P567_RF_FED46BF7_00

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

1 REPLY
Hall of Fame Super Red

IPMA - Not able to ad Cisco 9971 under Manager configuration.

Hi Rajesh,

I believe you would need the actual Device pack in this case

Here are the notes from when the 9971 first started to support IPMA with

firmware 9-3-4;

Features Available with Firmware Release

The following sections describe the features available with the Firmware Release.

And

Features Available with Latest Cisco Unified Communications Manager Device Pack

The following sections describe features in the release which  require the new firmware and the latest Cisco Unified Communications  Manager Device Pack.

For information about the Cisco Unified IP Phones and the  required Cisco Unified Communications Manager device packs, see the  following URL:

http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_3_4/english/release_notes/P567_BK_RFEC81C9_00_rn-9_3_4-8961-9951-9971/P567_BK_RFEC81C9_00_rn-9_3_4-8961-9951-9971_chapter_00.html#P567_RF_FED46BF7_00

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan

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