I have deployed a solution for ipma with a share line approach between the manager and the assistant, when the assistant is log in the assistance application the softkeys imdivr are enable and I can use it, on the manager phone the softkeys are always disable, is there any additional configuration to be done to enable the dnd and the other softkeys on the manager?
ImmDivert divert target extension is by default not set both for Managers and Assistants. Once set from Manager's web page or from Assistant Console, the softkey should be able to divert the call to the specified destination.
- TransVM feature needs the Assistant's shared line VM Profile to
be selected same as is set for Manager's line on Manager's device
configuration, so that a call transferred to Voice mail from Assistant's
phone also goes to Manager's Voice Mail box.
The softkeys should not be grayed out. Could you please check if the manager-assistant device and association configuration is correct. Which CallManager version is this?
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