I have configured some manager each one with one assistant associated I worked fine. Now one the manager's ip phone is not working fine (I am doing a rma request) and I have changed the fault ip phone with a new one (both of then are 7961), I have associated the manager with the new ip phone, the directory number with the line in the ip phone, changed the manager configuration page with the new ip phone; but, it doesn't work, int the screen of the new ip phone It appears: "this device does not support Cisco Unified Callmanager Assistant Service" (the text is not literall because I have the locales of the phone in spanish). It is very wird because the ipma application is supported by 7961 ip phone and I have it now working with other ip phone`s.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...