Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Is it possible to have some incoming calls not be recorded in CDR?

                  Hi There,

CUCM 8.0(3) with PRI (MGCP), UCCE 8.0(3).

The customer wants to block some incoming call's CLID displayed on the agent ip phone, CAD, and CDR.

We tested with some translation pattern for incoming queue calls, the CLID can be not displayed on agent ip phones, but those CLIDs are still displayed on CAD as well as recorded in CDR.

How can we make this CLID:

(1) not be recorded in CDR?

(2) not displayed in CAD?

Thanks,

JJ

1 REPLY
Cisco Employee

Is it possible to have some incoming calls not be recorded in CD

Hi,

AFAIK there's no way to exclude or prevent calls from showing on CDR files. These files will gather details from all calls. Probably with a 3rd party billing system you could configure something to exclude those calls, but you'll need to check it with the vendor.

Regards, 

Tere. 

If you find this post helpful, please rate! :)

Regards, Tere. If you find this post helpful, please rate! :)
141
Views
0
Helpful
1
Replies
CreatePlease login to create content