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Is it possible to record a call to a CISCI IP Phone 7940 series phone in a Cisco Unified Communication Manager 7.x installation?

Hi,

We have a "Cisco Unified Communication Manager System version: 7.0.1.11000-2" installation in our environment and a lot of "Cisco IP Phones 7940" phones.

Is there any way that we can record every call on an automatic way, so that all calls to - by example - my phone, are recorded and stored at some place, to a later use if nesserary?

Kind regards,

Carl-Marius

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Is it possible to record a call to a CISCI IP Phone 7940 ser

Hi Carl-Marius,

CUCM 7.x does require a Third Party product to do the actual recording


The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;

http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints

Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.

Page 429 of this great (large) doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf


Also check out syn-apps.

http://www.syn-apps.com/


Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

3 REPLIES
Hall of Fame Super Red

Re: Is it possible to record a call to a CISCI IP Phone 7940 ser

Hi Carl-Marius,

CUCM 7.x does require a Third Party product to do the actual recording


The Cisco Partner program has a number of tested solutions for Recording products. Here is the link;

http://forums.cisco.com/eforum/servlet/IPCApps?page=Voice_Endpoints

Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.

Page 429 of this great (large) doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf


Also check out syn-apps.

http://www.syn-apps.com/


Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

Re: Is it possible to record a call to a CISCI IP Phone 7940 ser

Hi Rob,

Thank you for your answer! - That was precisely what I wanted to know .

Kind regards,

Carl-Marius

Hall of Fame Super Red

Re: Is it possible to record a call to a CISCI IP Phone 7940 ser

Hi Carl-Marius,

You are most welcome my friend

Cheers!

Rob

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