Is it possible to remove intercom history and personal directory?
We just finished our ccm upgrade from 3.3(3) to version 5.1. Our users have expressed their issue that the corporate directory setting is now on #6 instead of #4 which they have grown accustomed to.
My question is...is it possible to remove the intercom history and personal directory from the directories settings? This way, we can keep all the users happy and they wouldnt have to change their old habits :)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...