Is there a way to bypass the auto-attendant when trying to forward a voicemail to another extension in Unity.
Current version of Unity is Cisco Unity Connection version: 10.5.1.10000-7 I have an employee that forward numerous voicemails to different people and departments. She does not want to wait for the automation to complete the script and want to bypass the automation since she knows the button sequence required to forward the message. Is there a way to allow this?
Our receptionist checks our general voicemail box. When a message is for a specific department she forwards that voicemail to the proper extension. Currently she is having to wait for the entire message to play out then has to allow Unity's menu to play through before she can select the correct option to forward a message. I know when deleting a voicemail you can interrupt the message and delete the message. Can the message being played be interrupted and the button sequence required to forward a voicemail be entered? If so what options need to be changed in Unity. I hope this help better explain the question.
Yep, so you need to identify the 'conversation' as Rob posted.
Find the user's mailbox (whatever receives the general mailbox), under Unity > Users. Select that mailbox and then "Edit" > "Phone Menu" and note the "Conversation Style".
If its a custom mapping, scroll down on the left Main Unity Side Menu and select Custom Keypad Mapping, Select that custom mapping and modify the "Message Body" tab to enable the "skip to after message menu". The typical key press for this is "#".
The above with Rob's link should get you the answers, if not ask away.
Thank you Rob and Kevin for the help. Sorry about the "user" explainination. I'll still learning the lingo and Unity. I will try your suggestions and that thank you for the table of commands. I will let ya know how things down when I am able to apply your suggestions.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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