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Is there a way to put a delay on a dial peer in CME?

Natalie Ramirez
Level 1
Level 1

My users...  Keep on dialing 9911, then hanging up because it was an accident.  Then emergency services call back and get main automated attendant, then they dispatch out to the office pissed off.  3 times this month now...

 

Can I put a 1 second delay on the 911 dial peer so that if someone dials 9911, and realizes their mistake, they can hang up and no harm/no foul.  In the off chance that it is a real emergency, the 1 second delay is not going to hurt anyone, but it will give the user that second to change his/her mind and hang up without further irritating emergency services.

2 Replies 2

George Thomas
Level 10
Level 10

Insert a comma into the destination-pattern for a second of pause.

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Nadeem Ahmed
Cisco Employee
Cisco Employee

Hello Clark,

refer to this

http://www.cisco.com/c/en/us/td/docs/ios/voice/dialpeer/configuration/guide/12_4t/vd_12_4t_book/vd_dp_feat_cfg.html

example

"9, 911." The comma in this example means that the router will pause for 1 second between dialing the "9" and dialing the "9" to allow for a secondary dial tone.

(,). comma indicates a 1-second pause in dialing

 

Br,

Nadeem

 

 

 

Br, Nadeem Please rate all useful post.