ISDN call issue

akshaysaxena · ‎03-11-2014

Hello All,

I have a problem. When i call on my pilot number or any other number, i can see cll disconnect message. PFA the logs below for your reference nd suggest a solution for this problem asap. the telco confirmed there is no issue on thier side.

004760: Mar 11 14:34:26.817: ISDN Se0/0/0:15 Q931: TX -> STATUS pd = 8 callref = 0x0043
   Cause i = 0x809E - Response to STATUS ENQUIRY or number unassigned
   Call State i = 0x0A
004761: Mar 11 14:34:32.233: ISDN Se0/0/1:15 Q931: RX <- SETUP pd = 8 callref = 0x3215
   Sending Complete
   Bearer Capability i = 0x8090A3
       Standard = CCITT
       Transfer Capability = Speech
       Transfer Mode = Circuit
       Transfer Rate = 64 kbit/s
   Channel ID i = 0xA1838D
       Preferred, Channel 13
   Calling Party Number i = 0x2183, '9999650318'
       Plan:ISDN, Type:National
   Called Party Number i = 0xC1, '4931799'
       Plan:ISDN, Type:Subscriber(local)
004762: Mar 11 14:34:32.241: ISDN Se0/0/1:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0xB215
   Cause i = 0x8081 - Unallocated/unassigned number
004763: Mar 11 14:34:38.665: ISDN Se0/0/0:15 Q931: RX <- STATUS_ENQ pd = 8 callref = 0x805C
004764: Mar 11 14:34:38.669: ISDN Se0/0/0:15 Q931: TX -> STATUS pd = 8 callref = 0x005C
   Cause i = 0x809E - Response to STATUS ENQUIRY or number unassigned
   Call State i = 0x0A
004765: Mar 11 14:34:43.081: ISDN Se0/0/0:15 Q931: RX <- STATUS_ENQ pd = 8 callref = 0x805E
004766: Mar 11 14:34:43.085: ISDN Se0/0/0:15 Q931: TX -> STATUS pd = 8 callref = 0x005E
   Cause i = 0x809E - Response to STATUS ENQUIRY or number unassigned
   Call State i = 0x0A
004767: Mar 11 14:34:45.037: ISDN Se0/1/1:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x00EC
   Cause i = 0x8090 - Normal call clearing
004768: Mar 11 14:34:45.045: ISDN Se0/1/1:15 Q931: RX <- RELEASE pd = 8 callref = 0x80EC
004769: Mar 11 14:34:45.069: ISDN Se0/1/1:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x00EC

regards

Akshay

john.shone · ‎03-11-2014

heh Askshay

Try the following link out it just may help

http://www.cisco.com/c/en/us/support/docs/dial-access/integrated-services-digital-networks-isdn-channel-associated-signaling-cas/8607-isdn-disc-code.html

Regards John

akshaysaxena · ‎03-11-2014

hello John,

thanks for your reply. but my problem is that, outgoing calls are fine from this PRI, only incoming calls on this PRI is not working. When i call on pilot number it says this number is not working.

i have already checked the document on the link you provided.

Please check and suggest what else needs to be done. Is there any issues with telco?

regards

Akshay

bela.drozdik · ‎03-11-2014

Hi,

Check which dial-peer is matched, I guess none.

Use show call history voice or debug voice dialpeer.

regards,

Bela

akshaysaxena · ‎03-11-2014

Bela,

This is a mgcp gateway. we have collected digits here and then forwards digit to our CUCM. from where we have only 4 significant digits forwarding to our local extensions.

It seems like router itself is not forwarding digits to CUCM, as i can see that there is no sending complete message on router:

Called Party Number i = 0xC1, '4931799'
Plan:ISDN, Type:Subscriber(local)---- no sending complete message after this point.

004762: Mar 11 14:34:32.241: ISDN Se0/0/1:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0xB215

regards

Akshay

bela.drozdik · ‎03-11-2014

Hi Akshay,

If it is an mgcp gateway I would check detailed cucm traces instead of q931 debugs.

Could you attach it for a wrong call?

Regards,

Bela

akshaysaxena · ‎03-11-2014

Thanks Bela,

the issue is resolved now. the card was hung, which causes this issues.

now i cleared all counters and re-start the card fter that it is working fine.

Thanks for all your help.

Akshay