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ISDN PRI Troubleshooting

slongewa
Level 1
Level 1

‎02-17-2009 10:14 AM - edited ‎03-15-2019 04:17 PM

Hello,

Hopefully I've posted this in the correct forum. I'm trying to figure out how to troubleshoot a PRI with the phone company. They want to know what channel a specific call is on to assist in troubleshooting. How can I determine this?

Any help that anyone can offer would be greatly appreciated.

Thanks,

Steve

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3 Replies 3

Kenneth Mohammed
Level 7
Level 7

‎02-17-2009 10:16 AM

Hello Steve,

In the gateway in which the PRI resides, you can issue the command "debug isdn q931" and term mon to see the output on the console.

Hope that helped, if so please rate.

MMstre
Level 3
Level 3
In response to Kenneth Mohammed

‎02-17-2009 04:16 PM

Along with this command, you may find it helpful to use the "show voice call summ" and "show call active compact" While the call is connected.

david-lima
Level 4
Level 4

‎02-17-2009 03:10 PM

Hi, you can also check this good E1/T1 troubleshooting guide:

http://www.cisco.com/en/US/tech/tk713/tk628/technologies_tech_note09186a00800a70fb.shtml

Hope this help

David

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