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New Member

issue during install

Anyone know what this means during a unity 4.0(5) install?

"There were problems installing the skinny TSP, please run the skinny TSP setup after the Unity setup completes."

Hall of Fame Super Red

Re: issue during install

Hi John,

I have seen this happen before for a number of reasons. You can re-run the TSP.exe. Have a look at this post with a good answer from Markus @ Cisco;

Here is some other reference material;

Note that if you are changing the number of voice messaging ports on the Cisco Unity system, you must add a voice messaging port to Cisco CallManager for each port that you are connecting to Cisco Unity before you install the Cisco Unity-CM TSP. Refer to the "Changing the Number of Voice Messaging Ports" section in the applicable version of the Cisco CallManager integration guide. Cisco CallManager integration guides are available at

You can keep the previous voice messaging ports, and the Cisco Unity-CM TSP configuration is automatically retained.

To Install the Cisco Unity-CM TSP on a Cisco Unity 4.0(x) System


Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity).

Step 2 Browse to the directory in which you saved the extracted Cisco Unity-CM TSP files in the "Downloading Cisco Unity-CM TSP Version 8.0(1)" section, and double-click SkinnySetup.exe.

Step 3 Follow the on-screen prompts.

Step 4 Restart the Cisco Unity server.

Hope this helps!


New Member

Re: issue during install

Thanks. I appreciate the help.