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New Member

Issue headset for ip phone 7962

 

I have problems with a headset plantronics HW251N attached to a cisco 7962G, i cant transfer call's when the user answer a call with the headset, i can't transfer the call's, on the phone screen does not appear the option transfer.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Hi Alan, I'll just add this

Hi Alan,

 

I'll just add this note to the good advice from my friend Java (+5 Java-man!)

 

If you are running the firmware listed below it may be this bug and you would need to get the "fixed-in" firmware version from TAC;

 

Problems transferring/answering calls when using headset with 79XX phone
CSCun26289
 
Symptom:
- When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
- When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Conditions:
- Using a headset with a 7900 series phone
- Running firmware 9.3(1)SR4

Workaround:
- Do not use a headset
- Rollback to 9.3(1)SR3 or earlier
 
Known Fixed Releases:
(1)
9.3(1)ES27

 

 
Cheers!
Rob
5 REPLIES
Cisco Employee

You probably want to open a

You probably want to open a TAC on that for further investigation.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Hi Alan, I'll just add this

Hi Alan,

 

I'll just add this note to the good advice from my friend Java (+5 Java-man!)

 

If you are running the firmware listed below it may be this bug and you would need to get the "fixed-in" firmware version from TAC;

 

Problems transferring/answering calls when using headset with 79XX phone
CSCun26289
 
Symptom:
- When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
- When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Conditions:
- Using a headset with a 7900 series phone
- Running firmware 9.3(1)SR4

Workaround:
- Do not use a headset
- Rollback to 9.3(1)SR3 or earlier
 
Known Fixed Releases:
(1)
9.3(1)ES27

 

 
Cheers!
Rob
New Member

Yes, you're right, the phone

Yes, you're right, the phone has that version of fw.

 

I'm gonna to change it.

 

Thanks.

New Member

Hi Rob! I did the rollback to

Hi Rob!

 

I did the rollback to 9.3 the tranfer action work perfectly, but now another bug appear, when the phone receive a call the led of the line who receive the call does not blink.

 

Did you see this behavior before ?

 

Cheers

New Member

Hi Rob!Problem Solved !!! I

Hi Rob!

Problem Solved !!! I just only delete the other fw from the flash, no create and create cnf files and everything fine!!!

 

Thnks a lot.

 

Regards.

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