Issue headset for ip phone 7962

[alanbatres]

I have problems with a headset plantronics HW251N attached to a cisco 7962G, i cant transfer call's when the user answer a call with the headset, i can't transfer the call's, on the phone screen does not appear the option transfer.

[Jaime Valencia]

You probably want to open a TAC on that for further investigation.

[Rob Huffman · Accepted solution]

Hi Alan,

I'll just add this note to the good advice from my friend Java (+5 Java-man!)

If you are running the firmware listed below it may be this bug and you would need to get the "fixed-in" firmware version from TAC;

Problems transferring/answering calls when using headset with 79XX phone

CSCun26289

Symptom:
- When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
- When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

Conditions:
- Using a headset with a 7900 series phone
- Running firmware 9.3(1)SR4

Workaround:
- Do not use a headset
- Rollback to 9.3(1)SR3 or earlier

Known Fixed Releases:

(1)

9.3(1)ES27

Cheers!

Rob

[alanbatres]

Yes, you're right, the phone has that version of fw.

I'm gonna to change it.

Thanks.

[alanbatres]

Hi Rob!

I did the rollback to 9.3 the tranfer action work perfectly, but now another bug appear, when the phone receive a call the led of the line who receive the call does not blink.

Did you see this behavior before ?

Cheers

[alanbatres]

Hi Rob!

Problem Solved !!! I just only delete the other fw from the flash, no create and create cnf files and everything fine!!!

Thnks a lot.

Regards.