Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Issue Ringtones CUCM 10.5

Hi all

I performed an upgrade cucm 8.5 to cucm 10.5, today cucm 10.5 is working fine, but in the ip phone only appearing the ringtones "chirp1 and chirp2", not appear the ringtones list in the IP Phone as before the upgrade.

Somebody could help me?

IP. 7962, 7965


Best Regards


Cisco Employee

Start by making sure the .xml

Start by making sure the .xml files are still there and all files are on your TFTP, make sure you're pointing to the right TFTP, try restarting the TFTP.

If no avail, try uploading the .xml again, or debug TFTP message to see if the request is actually making it thru.



if this helps, please rate
New Member

Hi Jaime,I have the same

Hi Jaime,

I have the same issue. We have upgraded the cucm from 7.1.5 to 10.5.1 with the help of prime collaboration tool. Everything worked great.

After the upgrade there are only two ringtones on the phones "chirp1" and "chirp2" although all ringtones are available on the tftp.

I have restarted the tftp server. Same issue. Which xml file do you mean.

Any help would be appreciated.

best regards


New Member

Hi,Maybe you can find this


Maybe you can find this post helpfull

islam.kamal give a sample distinctiveringlist.xml file so upload it, restart your tftp server and tell us !




New Member

Hi all,thank you kevin. I

Hi all,

thank you kevin. I will try it on next monday. Then i will give feedback. 



Cisco Employee

This is Video Over IP, please




if this helps, please rate
New Member

Had a similar issue after an

Had a similar issue after an upgrade from 6.1.5 to 10.5 using PCD. The ringtone files were present on TFTP servers of the CallManagers, but when trying to download the files, the TFTP client acted as if the files were corrupt or didn't exist on top of the client issue you were having. Got the run-around from TAC, so ended up just powering ON the old CallManagers, downloading the files, and uploading those to the new CallManagers. Don't forget the DistinctiveRingList.xml file, which also seemed to be corrupt.

New Member

Thanks vlad for your hint. i

Thanks vlad for your hint. i will try this. Since this is now a productive system I can't roll back to get the ringtones from the old server. I will take the files of our own system (CUCM 8.6.2) and upload them to the system of our customer. If this fails, we have to find a maintenance window to start the old servers.

I will give feedback.



New Member

Martin, you shouldn't have

Martin, you shouldn't have any issues - I moved ringtones from a 6.1.5 system. Just make sure of a couple of things: (1) upload files to all of you CMs' TFTP servers and (2) Get ringtones specified in both "DistinctiveRingList.xml" and "Ringlist.xml". In my case, the ""DistinctiveRingList.xml" file was also corrupt, so I had to re-upload that too.

Also, I'm waiting for a reply from TAC to see if they can provide me with all of the ringtone files. If they don't, I will simply stand up a CM in a test environment and get the files that way.

New Member



New Member

I had this same exact problem

I had this same exact problem with my ringlist and background images after using PCD to perform the M1 migration to 10.5.  Uploading and overwriting the files and restarting TFTP didn't work.  Rebooting the cluster didn't work.  I had to download each individual ringtone and background image and the Ringlist.xml, Ringlist-wb.xml and List.xml (for my backgrounds) using a TFTP client (I just used a router to pull the files down and pushed them back up to my local TFTP server).  Then I had delete them from the TFTP directories and upload them all fresh individually, then restart TFTP and everything works.  This doesn't fix the TFTP directory problem overall, but the individual files work.  PCD changes root permission to the TFTP directory during the M1 migration, but doesn't change it back afterwards like it's supposed to.  TAC can go in and change the root permissions for you, or you can do the manual work to get your ringtones and backgrounds working again.  I used it as an opportunity to throw in a few extra ringtones and clean up my xml files.

CreatePlease to create content