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Community Member

issue with CUPS

Hi Folks,

i have a lab setup Presence7.0 integrated with CUCM 7.0. LDAP is integrated  with CUPS and CUCM. I deployed as per the cisco guide and configured the phones  and CUPC clients.  I could successfully login to the CUPC client and see the  presence information of the users in Softphone mode. But the presence info is  not visible on the CUPC client in desk phone mode. The server health shows all  green.

1. In Softphone mode the IM options work perfectly and when i make a call  from the dialer on the CUPC client the presence the status changes to "on phone"  and the same is replicated to all the other CUPC clients.

2. In the desk phone mode IM options work perfectly  but when the  associated phone goes off hook a pop up window arrives on the CUPC associated  with the same phone stating that the user is off hook. However the status of the  native user does not change, it still shows available. Also this presence info  is not replicated on the other CUPC clients.

Any help would be greatly appreciated.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Super Bronze

Re: issue with CUPS

Hi

Have you made the line appearance associations (from the line to a user, configured from the DN page by setting the 'associated users' at the bottom)?

Without this you don't get status for that line. I guess in softphone mode this works a little differently...

Also you'll need to check over your PUBLISH trunk configuration.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Red

Re: issue with CUPS

There are three kinds of "presence" on CUPC:

1) Availability (available, away, etc.)

2) Phone presence (on-the-phone)

3) Calendar (In-a-meeting).

Phone presence was initiated from CUCM to CUPS to CUPC.  The vital information is the user ID associated with the presence info.  Make sure on CUCM > Device > DN > at the bottom of the page you have end user associated.

If that checked out, you may try reseting the SIP trunk between CUCM and CUPS and restart "Cisco UP Presence Engine" service on CUPS.

Hope this helps!

Michael

http://htluo.blogspot.com

4 REPLIES
Super Bronze

Re: issue with CUPS

Hi

Have you made the line appearance associations (from the line to a user, configured from the DN page by setting the 'associated users' at the bottom)?

Without this you don't get status for that line. I guess in softphone mode this works a little differently...

Also you'll need to check over your PUBLISH trunk configuration.

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
Red

Re: issue with CUPS

There are three kinds of "presence" on CUPC:

1) Availability (available, away, etc.)

2) Phone presence (on-the-phone)

3) Calendar (In-a-meeting).

Phone presence was initiated from CUCM to CUPS to CUPC.  The vital information is the user ID associated with the presence info.  Make sure on CUCM > Device > DN > at the bottom of the page you have end user associated.

If that checked out, you may try reseting the SIP trunk between CUCM and CUPS and restart "Cisco UP Presence Engine" service on CUPS.

Hope this helps!

Michael

http://htluo.blogspot.com

Community Member

Re: issue with CUPS

Thanks Michael and Aaron. I have already associated the users to the DN on the CUPC device(UPCXYX) but not on the DN of the hard phone SEPXYZ.....

I realise now that this is the reason why presence info was visible on the softphone mode only. For the deskphone mode I just thought associating the end users to the phone will do. But i was wrong.

So after i associated the users to the line of the hard phones and resetted the sip trunk in the CUCM i could see the presence info.

It does make sense that only when the DN is associated with user, CUCM would publish the phone status changes(going on/off hook)

for that DN via the sip trunk to the CUPS, and the CUPS server will digest this information and pass it to the CUPS clients.

Thanks a lot for your help. Appreciated !!!!!!!!!

Super Bronze

Re: issue with CUPS

Hi

Glad to hear you have it resolved.

Please rate helpful posts and mark answered questions that you've got a satisfactory response from to help identify useful content in the forums...

https://supportforums.cisco.com/docs/DOC-6212

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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