Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

# issue with E1

Dear Friends,

I'm facing an issue, when I dial the DID of the call centre and trying to insert # as input (as menu ask to insert # to repeat the menu) I got message (which uploaded in case of customer time out without input) telling plz insert choice, which means that the system not accepting # as button, however all the digits is working fine including *

Any idea? appreciate your support as usual

Regards,

Mohamed Gheta

7 REPLIES
New Member

Re: # issue with E1

Please not that I'm not getting this issue in case of analog lines

Hall of Fame Super Gold

Re: # issue with E1

please send "show controllers e1".

New Member

Re: # issue with E1

Dear Freind,

As per your advice, I attached the requested result

Wish to hear from you soon,

Have a nice day,

Regards,

Mohamed

Hall of Fame Super Gold

Re: # issue with E1

Circuit is clean.

Sorry, I don't know what to suggest.

New Member

Re: # issue with E1

Thanks so much for your concern, no problem, I will keep searching

Have a nice day,

Regards,

Mohamed

New Member

Re: # issue with E1

Hi,

Have you got the dtmf-relay rtp-nte h245-signal h245-alphanumeric command configured under your voip dial-peer ?

New Member

Re: # issue with E1

Hi Friend,

Actually I'm using ;

dtmf-relay h245-alphanumeric

As I'm using R2 not ISDN PRI

So you recommend to use this instead

Regards,

Mohamed

153
Views
0
Helpful
7
Replies
CreatePlease to create content