I was working on IPCC for past few years but was suddenly put into a project which was on CME and CUE. I have only the basic knowledge on these. Below is a ticket which was raised 3 days back and I am struggling with it. Please do help me.. Let me brief the issue
Requirement 1 :
There is a pilot number 820 to which 5 extensions are mapped. The user wanted to route the call in the following way.
Call 1 to Ext 1
Call 2 to Ext 2
Call 3 to Ext 1
Call 4 to Ext 2
If both 1 and 2 are busy then call should go to Ext 3 and next time it should go to Ext 4 in the similar scenario.
If all 4 are busy at the same time, then call should go to Ext 5.
Requirement 2 :
For the same pilot number 820, a business closed prompt should play from 16:00 to 08:00 AM from an auto attendant on the CUE.
Action take from my side
1. Created a ephone-hunt 1 peer
2. pilot number 820
3. listed Ext 1 and Ext 2
4. Final 901 ( A dummy pilot number)
5. Created a ephone-hunt 2 sequential
6. pilot number 901
7. listed Ext 3 and 4
8. Final Ext 5
Will this satisfy Requirement 1 ?
For Requirement 2.
1. Created a script and uploaded the prompt file to the business closed field.
2. Selected the business schedule as 'system schedule' this is already set in Business schedule option.
3. Created a Auto-Attendant and gave the Call in number as 820
4. and pointed it to the script
This is not working. I tried making test calls during off hours but the call is going to the hunt configuration and getting routed to the extensions.
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