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New Member

issue with extension mobility

Hi

when user tries to login into EM services , they are getting an error as " login unsuccessful (7) unknown error " . they are successfully logged int but every this error is displayed . i have restarted EM services it was working fine for 2 days today again this error flashed out .

CUCM 8.6.2

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Hello!http://software.cisco

Hello!

http://software.cisco.com/download/release.html?mdfid=283782839&flowid=45898&softwareid=282074295&release=8.6(2a)SU4a&relind=AVAILABLE&rellifecycle=&reltype=latest

only if you have contract...

8 REPLIES
VIP Purple

Hi, could be the bug When

Hi,

 

could be the bug

 

When logging into extension mobility gets Login unsuccessful Unknown 7
CSCtz28748
 
Known Affected Releases:
(2)
8.0(3)
8.6(2.22025.1)

 

regds,

aman 

 
 

 

New Member

Hi ,Thanks for quick response

Hi ,

Thanks for quick response , solution specified was to restart services . i have done it but no use .

VIP Purple

Hi, are u using the same CUCM

Hi,

 

are u using the same CUCM version as mentioned in bug?

please share show version active.

regds,

aman

New Member

Active Master Version: 8.6.2

Active Master Version: 8.6.2.21900-5

 

Cisco Employee

Hello,You may try to restart

Hello,

You may try to restart Tomcat also, but it will help for a short time.

Permanent fix is to upgrade to 8.6.2.22900.9

Regards,

Kirill

New Member

Hello , Tried with tomcat

Hello ,

 

Tried with tomcat restart but no use , may we should update  .Any link for update ...

Cisco Employee

Hello!http://software.cisco

Hello!

http://software.cisco.com/download/release.html?mdfid=283782839&flowid=45898&softwareid=282074295&release=8.6(2a)SU4a&relind=AVAILABLE&rellifecycle=&reltype=latest

only if you have contract...

VIP Purple

As suggested by Kirill ,

As suggested by Kirill , please try upgrading the CUCM.

Make sure you have valid ESW contract as well in case of any assistance required while doing upgrades, if TAC case needs to b opened.

 

regds,

aman

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