I'm having an issue with a huntpilot. This is the setup:
Huntpilot has DN 5569;
External callers call a number +322511xxxx, which is then translated to 8999; this is a callhandler on the UC. This callhandler does time-of-day checking; if it's in-hours, it transfers to 5569; out of hours: transfer to an external number (callcenter)
The HP 5569 has 5 members; algorithm is Top Down with a timer of 15 sec per member.
NOw, when all members are busy (or logged out of the hunt group) the incoming call should be transferred to the external callcenter.
On the config page of the HP, I've set the external number of the call center in the fields 'Forward Hunt No Answer' and 'Forward Hunt Busy'.
When I call 5569 from an internal line, the call gets transferred to the callcenter correctly (when applicable)
When I call the external number from my cell phone, the call gets dropped when all members are busy.....
I've found a workaround: I created a device profile. on this profile, i've set a DN (5566) which is set CFA to the external callcenter.
On the config page of the HP, I've replaced the Forward Hunt-numbers with this 5566: then everything works fine...
Why is the incoming call not transferred correctly when I use the external number? Something to do woth partitions/CSS? Or is it Unity connection doing funny things?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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