Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Issue with IPMA proxy mode 7.1(3)

I am configuring IPMA proxy mode under CUCM 7.1(3). When I am going to configure the assistant and try to associate the proxy line with manager's line, it returns the error below:

"Unmapped Exception Assistant Configuration Failed-Softkey template for device,  calling search space and partition for existing line(s) are configured. Can not  create lines for selected proxy directory numbers. Selected Phone Button  Template(s) for this device does not have enough lines. Assign different Phone  Button Template(s). You may reduce number of line(s) for associated managers or  associate existing lines on the assistant device to manager lines."

Has anybody seen this error? I am using phones 7942G SCCP and intercom.

Thank you

Marcos

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Issue with IPMA proxy mode 7.1(3)

You need to have a phone with at least 3 lines for the assistant to be able to have a private line, a proxy line and a intercom line. Then you also might want to configure IPMA manually, ie don't have the check box in auto config when you do the manager config.

Please remember to rate helpful responses and identify helpful or correct answers.
1 REPLY

Re: Issue with IPMA proxy mode 7.1(3)

You need to have a phone with at least 3 lines for the assistant to be able to have a private line, a proxy line and a intercom line. Then you also might want to configure IPMA manually, ie don't have the check box in auto config when you do the manager config.

Please remember to rate helpful responses and identify helpful or correct answers.
258
Views
0
Helpful
1
Replies
CreatePlease to create content