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New Member

Issue with ring back while trying to conference..

No problem if I:
hit conference
dial the number
let the person answer
hit conference
person joins call

I do have a problem if I:
hit conference
dial the number
hit conference after the first ring.
long annoying ring back starts now
person picks up
ring back stops...

We are using Cisco 7962 phones...

2 REPLIES
Cisco Employee

Re: Issue with ring back while trying to conference..

That's expected.

You're mixing the stream from the user before they answer so whatever happens on their end, you'll hear.

If you do that and the user has VM you'll reach it and hear all the prompts.

Wait until the other end picks up to press conference again to avoid that.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Issue with ring back while trying to conference..

Thanks Man for the reply.

What we hear is a weird long rings (ringback) that ends only when the user picks up or the calls goes to the voicemail.

And not the regular ring back.

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