Issues with *XXXX for Direct Transfer to Voice Mail
My customer is using EUM (Exchange Unified Messaging) integrated into UCM 7.02.20000-5. So far the EUM is a 1st run product and does not have the feature Unity has to delay the greeting during a transfer.
So what is happening is when a call comes into the operator and she tries to transfer the caller straight into the users mailbox the greeting start before the transfer is completed.
So the caller hears the greeting after it has started
Re: Issues with *XXXX for Direct Transfer to Voice Mail
When you say EUM are you talking about the Exchange Unified Messaging solution that Microsoft Sales. If so I had this issue. Have the user pause a bout 1-2 seconds before recording the greeting and also there is a way to delay it but I will have to look through notes.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...