Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Highlighted
New Member

its-CISCO.2.0.2.0.tcl script on Cisco 2800 problem

Dear all,

I have a problem with its-CISCO.2.0.2.0.tcl script. I downloaded this file from Cisco and run on my Cisco 2800 voice gateway. The problems are:

- I can not hear prompt. I take a inbound call from PSTN, it connect but no prompt.

- I press 0 for operator but it takes about 10 seconds to connect to operator number. It's too long, right? How can I fix it?

Here are some outputs of configuration, flash: content and debug voice application script:


Configuration:

!
voice class custom-cptone vn
dualtone disconnect
  frequency 425 425
  cadence 500 500 continuous
!
voice-card 0
!
application
service inbound_ivr flash:its-CISCO.2.0.2.0.tcl
  param aa-pilot 499
  paramspace english index 0
  paramspace english language en
  paramspace english location flash:
  param operator 4100
  paramspace english prefix en

!

!
voice-port 0/3/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone vn
supervisory dualtone-detect-params 1
no battery-reversal
timeouts call-disconnect 1
timeouts ringing 5
caller-id enable

!

!
dial-peer voice 29 pots
description PSTN number 7722086
service inbound_ivr
destination-pattern .T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
direct-inward-dial
port 0/3/0
forward-digits all

!

dial-peer voice 4 voip
description ***** Inbound to HAN *****
destination-pattern 4...
modem passthrough nse codec g711alaw redundancy
session target ipv4:172.28.83.2
dtmf-relay rtp-nte
codec g711ulaw
no vad

FLASH:

Directory of flash:/

    1  -rw-    59846440                    <no date>  c2800nm-adventerprisek9_ivs-mz.124-24.T.bin
    2  -rw-      198423                    <no date>  track2v.au
   22  -rw-        5962                    <no date>  welcome5.tcl
   23  -rw-        7464                    <no date>  oscv4_final.tcl
   24  -rw-     1016832                    <no date>  app-b-acd-3.0.0.2-ReadMe.txt
   25  -rw-       30421                    <no date>  app-b-acd-3.0.0.2.tcl
   26  -rw-       55599                    <no date>  app-b-acd-aa-3.0.0.2.tcl
   27  -rw-       75650                    <no date>  en_bacd_allagentsbusy.au
   28  -rw-       83291                    <no date>  en_bacd_disconnect.au
   29  -rw-       63055                    <no date>  en_bacd_enter_dest.au
   30  -rw-       37952                    <no date>  en_bacd_invalidoption.au
   31  -rw-      496521                    <no date>  en_bacd_music_on_hold.au
   32  -rw-      123446                    <no date>  en_bacd_options_menu.au
   33  -rw-       42978                    <no date>  en_bacd_welcome.au
   34  -rw-       42978                    <no date>  _bacd_welcome.au
   36  -rw-        5962                    <no date>  welcome_hcm.tcl
   39  -rw-        7156                    <no date>  its-CISCO.2.0.2.0.tcl
   40  -rw-      198423                    <no date>  _welcome.au
   42  -rw-      198423                    <no date>  en_welcome.au

debug voice application script

*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd: proc act_Setup
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
ANI
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
DNIS
*Apr 23 05:51:10.711:
*Apr 23 05:51:10.711: //106//TCL :/tcl_PutsObjCmd:
No DNIS

*Apr 23 05:51:10.711:       <----------------------------------------------- I press 0 here
*Apr 23 05:51:33.891: //106//TCL :/tcl_PutsObjCmd: 
proc act_GotDest <----------------------------------------------------- connect to operator number here.
*Apr 23 05:51:33.891:
*Apr 23 05:51:45.243: //106//TCL :/tcl_PutsObjCmd:
Connection success
*Apr 23 05:51:45.243:

Could you please tell me how to fix it? Thank you very much.

4 REPLIES
New Member

Re: its-CISCO.2.0.2.0.tcl script on Cisco 2800 problem

I have this TCL application working before.

Try configuring a simple inbound dial-peer like shown below:

dial-peer voice 29 pots

     service inbound_ivr

     incoming called number 7722086

     port 0/3/0

New Member

Re: its-CISCO.2.0.2.0.tcl script on Cisco 2800 problem

Thanks William. Last time when you run this application script, how did you name the prompt file. I mean en_welcome.au or _welcome.au? Is there any more param to be configured for this?

New Member

Re: its-CISCO.2.0.2.0.tcl script on Cisco 2800 problem

i did not rename any prompts. I just uncompressed the tar file to the flash of the router.

New Member

Re: its-CISCO.2.0.2.0.tcl script on Cisco 2800 problem

I find my problem is:

- I press 0 while the prompt is playing and it takes 10 seconds to connect to the operator.

- I press 0 after the prompt and it connect to the operator immediately.

So my question is what if my prompt is long and a person from PSTN want to press 0 before the prompt end. Is there any way to modify the script to do it?

2212
Views
3
Helpful
4
Replies
CreatePlease login to create content