IVR License upgrade error

[BALAMURUGAN SINGARAM]

I am using AIM-CUE 7.0.5 package, Application mode - CCM,  mailboxes - 50, usable port - 6, when I try to upload IVR license it shows

ERROR - HOT Installation failed, IVR LIC file name as follows - cue-vm-license_2port_ivr_7.0.5.pkg

Please light me whyt I am not able to upload IVR lic file in AIM_CUE.

[Rob Huffman]

Hi Bala,

You may be seeing this restriction;

If the license installed on the AIM-CUE includes  support for Interactive Voice Response, then the voice mail capacity is  reduced to 8 hours. If the voice mail capacity is more than 8 hours when  installing the IVR license, then the license installation fails, and  you must reduce the voice mail usage to 8 hours before installing the  license.

From;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/rel_notes/rel_notes.html#wp224360

Cheers!

Rob

[peterstrahan]

Hi Rob,

I had the same issue and webbing in and changing the vm store size from 840 to 480 resolved the issue!

Thanks,

Peter