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ivr license

Hello Guys, When I try to add on a 4 port ivr license on a AIM-CUE, I get the following error message:

Downloading ftp cue-vm-license_4port_ivr_7.0.6.pkg

Bytes downloaded :  3319

Validating package signature ... done

compatibility mode

Validating installed manifests .............complete.

The system will be brought to offline state for a brief period

and will be brought back to online state automatically

No work order produced.

The system is back in online state

55296+0 records in

108+0 records out

ERROR - Hot Installation failed.

sh software licenses

Installed license files:

- voicemail_lic.sig : 50 MAILBOX LICENSE

- ivr_lic.sig : NULL IVR LICENSE


- Application mode: CCME

- Total usable system ports: 6

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 480

- Default # of general delivery mailboxes: 15

- Default # of personal mailboxes: 50

- Max # of configurable mailboxes: 65

Interactive Voice Response:

- Max # of IVR sessions: Not Available


- Max installed languages: 2

- Max enabled languages: 2

I am not sure why the installed failed. I already changed the vm store size from 840 to 480.

Any help appreciated.


Hall of Fame Super Gold

ivr license

You can only install a 2-ports IVR license on a 50-mailbox AIM-CUE:

A 4-ports license can be installed only on a 12-mailbox AIM-CUE.