04-05-2008 08:17 AM - edited 03-15-2019 09:52 AM
I'm trying to get the 'clid_authen_collect' built in script working. I continue to get the below error.
" enter_account.au
errno=0=Unsupported samples per secondpr"
I used Audacity to create prompts with below specifications:
Default Sample Rate: 8000Mhz
Default Sample Format: 32-bit float
Uncompressed Export Format: AU Sun/Next 8-bit Ulaw
channels: 1 (mono)
FFT Size: 64
Can someone who's created prompts in the au format let me know what exact specs the router wants in order to execute the prompt.
thanks in advance,
Solved! Go to Solution.
04-05-2008 02:55 PM
Yes, you need DSPs.
04-05-2008 08:30 AM
the specs are as follows
codec- G711ulaw
8 kHz
8 bit
Mono
other than that, im not too familiar w/Tcl, so im not sure why you are having an issue.
04-05-2008 08:35 AM
Appreciate the quick response. Do you know of another recording utility that I can use to create the .au audio files?
04-05-2008 08:42 AM
Im not really sure, like I say, Im not too familiar with this sort of thing, I just happened to know the spec, but Ive never had to make an actual recording.
04-06-2008 09:23 PM
Adobe Audition
04-05-2008 09:00 AM
Hi, the problem is the sample format that I think should 16 bits, not 32.
Anyway, to record prompts in a simple way, you can use the recorder that I wrote:
You can use it with any voice device that can call the service one way or another.
EDIT: I haven't checked, it can very well that sample has to be 8 bits as mentioed above.
Hope this helps, please rate post if it does!
04-05-2008 09:42 AM
HI Paolo.
I got a directory index denied when I tried to hit your page. I'd love to try your recorder out.
After my last post, I used the Switch Sound File Converte and I no longer get that error, but I still can't hear the prompt.
As always i'll rate the post before closing this issue out.
Regards,
04-05-2008 09:44 AM
BTW, last format that I save with Switch Sound File Converter was:
output format .au
codec: ulaw
sample rate 8000
channels mono
It doesn't give me the option under Ulaw to save as 16 bit. If I switch to PCM I could define 16 bit.
04-05-2008 10:02 AM
04-05-2008 10:12 AM
Hi, you need codec g711u for all and any DP that has tcl/ivr service with prompts.
04-05-2008 10:08 AM
Sorry, here's the correct url:
http://pbevila.fastmail.fm/public
Also, if you download:
http://download-sj.cisco.com/cisco/access/tclware/debitcard-multi-lang-Cisco.1.1.0.2.zip
There's a lot of prompts in there that you can reuse.
finally remember that for "static" prompts, when prompts change, you ned to reload the router to load the new one. That is a current issue in IOS.
04-05-2008 11:24 AM
I'm trying to get your script to run. I really want to get this running as I have a real need for it. I loaded script and prompts in flash, rebooted, then configured applicaiton and voip dialpeers. When I call from one router over to this one, I am getting an error "Error Adding URL to Prompt list". Do you know why this happens? I've attached config and debug voice application error.
appreciate your help.
04-05-2008 11:40 AM
Please configure paramspace commands for the script.
04-05-2008 01:41 PM
Still no luck. Let me ask you, even though all calls to and from router running TCL are using G711, do I still need DSP resources? If so, does the router grab available DSP's (maybe to play the prompts) or do you have to have a transcoder setup?
sorry for the hassle.
04-05-2008 02:55 PM
Yes, you need DSPs.
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