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New Member

IVR

Hi. Sorry for a silly question, but i don't can find system request and install notes for IVR. You can help me?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Hall of Fame Super Red

Re: IVR

Hi Slava,

Not a silly question at all my friend :) Is this what you are looking for?

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/installation/guide/gsipivr.pdf

Hope this helps!

Rob

Silver

Re: IVR

The only think I can officially tell you is to work with your Cisco people to see if they can send you a VMware image.

You can use the Vmware converter to take an image of a real IPCC server, but installing the Vmware converter will probably invalidate TAC support.

15 REPLIES
Hall of Fame Super Red

Re: IVR

Hi Slava,

Not a silly question at all my friend :) Is this what you are looking for?

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/installation/guide/gsipivr.pdf

Hope this helps!

Rob

New Member

Re: IVR

Thanks

New Member

Re: IVR

Hi. I can install IPVR into virtual mashine VMWare?

New Member

Re: IVR

Yes you can.

New Member

Re: IVR

But i install crs on vm, i see next messages "Computer hardware provided by cisco required to install CCRS. Instalation will now abort.

I have VM hardvare

hdd 15Gb

Ram 2GB

CPU 2Gz

New Member

Re: IVR

Which system hardware request for CCRS 5. If i want install it into Vmware?

Blue

Re: IVR

CRS requires specific cisco supplied MCS servers.

I've got a few CRS systems running on a couple of VMWare systems so if you'd like the steps and software required to get it working, let me know.

ftpaccess@ccieme.com

New Member

Re: IVR

Hi.

You can send me steps and software, hardware required to get it working?

mail: sazanov@sunline.com.ru

Thank you very mach in advance

Silver

Re: IVR

Just to set the expectation straight, installing CRS on VMWare means no support from Cisco.

So hopefully you are only installing a test system.

New Member

Re: IVR

yes, i know CRS installing on VMWARE no support from cisco.

New Member

Re: IVR

But i can install CRS on vmware for tested?

if yes, how i can install CRS on vm mashine?

Silver

Re: IVR

The only think I can officially tell you is to work with your Cisco people to see if they can send you a VMware image.

You can use the Vmware converter to take an image of a real IPCC server, but installing the Vmware converter will probably invalidate TAC support.

New Member

Re: IVR

ССМ 6.1 has integrated IPVR, how ССМ 4?

Silver

Re: IVR

I am not aware of any IVR in 6.1 or 4.1.

Cisco's definition of IVR is a self-serving application, usually involving database dips or similar. Like calling the bank to input your checking account number and having it speak back your balance. Also to move money between your checking and savings account.

Cisco's definition of prompt and collect: Give the caller a spoken prompt and collect DTMF (or ASR) responses. Kind of like AutoAttendant functionality. Press or say 1, call gets transferred "here".

ACD is the queuing of calls to be answered by an "Agent".

New Member

Re: IVR

Thanks.

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