Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

JTAPI and original incoming called number

If a call comes into IPCC on a 1-800 number, and the call gets routed to a particular agent, how do we retrieve through JTAPI the original called number? Is this info available?

1 REPLY
New Member

Re: JTAPI and original incoming called number

Unified MobilityManager communicates with Cisco Unified CallManager CTIManager for CTI monitoring and call control via JTAPI . This communication is maintained via the Unified CallManager Links on the Unified MobilityManager application servers. Specifically, these are the Outgoing Port User Link and the Shared Line User Link.

262
Views
0
Helpful
1
Replies