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JTAPI / CTI Connection problems CUCM 9.1.2 and AndTek 4.8.5

Hi All,

we have a problem with JTAPI Connection to AndTek. The colleagues, they use AndTek, can login / logout, but after it, the actual status doesn't change by the others. If they restarts the phones (cable out, cable in), status will be changed. Other solution, restart Callmanager (sometimes the restart of the service "CTI Manager" can help too). 

With AndTek we tried to find the problem, what they found: the phones are losing the connection to the  AndTek service, and Application Users cannot control the phones.

Questions:

- How can I stay under control, investigate the connection of the JTAPI at side of CUCM

. Which trace / debug can help to find the problem by Application Users

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