JTAPI-Out of service

[madan.kumar]

Hi

We r having CCM 4.0(1)with CRS 2.0 2.13

Getting JTAPI OUT OF SERVICE when we try to start the engine.

Checked the event viewer getting reason code -1932787616 ---> Convert to HEX - FFFFFFFF8CCC0060 pointing towards CTIERR_DIRECTORY_LOGIN_FAILED=

What can be done for the above?

Attaching the trace files for your refference

In the CRA trace i'm getting

MIVR-SS_TEL-3-UNABLE_REGISTER_CTIPORT:Unable to register CTI Port

%MIVR-ENG-1-UNK:This notification signifies a run-time failure has occured

Bu the JTAPI user and CTI port assosiation is OK

Kindly suggest

Thanks in advance

Madan

[Michael Owuor]

Hi Madan,

Try these steps to see if anything changes:

- Make sure the CTI Route Point is also associated with the jtapi user.

- Disassociate then re-associate the CTI ports with the jtapi user

- Restart the CTI Manager service

Hope this helps.

Regards,

Michael.

[madan.kumar]

Hi

Tried the same its not working what are all the alternatives pls suggest

Regards

Madan