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jtapi

Hi,

Have encountered the cti ports in the unknown status after configuring the jtapi for the crs. When trying to dial the route number it gave a fast tone.

Must the call manager to be restart after the jtapi have been configure on the crs end ?

Thanks

1 REPLY
Bronze

Re: jtapi

In a Cisco CRS environment, if there are any changes made to the Cisco CallManager, it is necessary to verify the version of the JTAPI client on both the CRS Server and the Cisco CallManager are the same. If the JTAPI client(s) are different, several problems can arise. Typical problems are dropped calls, the agent state is wrong, or agents cannot log in. Use the following documents for more information:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/6_0_1/jtdevch4.html

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