Keeping track of my customers

[twissam]

Hi,

and one last question for today.

i have multiple customers and the number is growing, i am looking for a way to keep history of the version of all the applications running on their CCM (IPCC, CAR, CCM version, etc..) which i need them in case of disaster recovery.

what is the best pratice to do so, especially that those version changes with time.

Any experience with that?

Good day

[twissam]

Any One?

Good day

[Gergely Szabo]

Hello,

SNMP is an option here. For instance this OID:

.1.3.6.1.4.1.9.9.156.1.1.2.1

(like C:\>snmpwalk -c public -v 2c 10.10.10.10 .1.3.6.1.4.1.9.9.156.1.1.2.1 where 10.10.10.10 is a CallManager server) gives you this result:

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.2.1 = STRING: "CM_CCM"

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.3.1 = STRING: "Publisher"

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.4.1 = STRING: "4.1(3.17472)"

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.5.1 = INTEGER: 2

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.6.1 = INTEGER: 1

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.7.1 = IpAddress: 10.10.10.10

SNMPv2-SMI::enterprises.9.9.156.1.1.2.1.8.1 = STRING: "StandAloneCluster"

You can write a neat little script that would do this for all CallManagers on the network.

(I need to monitor several customers as well and SNMP provides great help. If you are not familiar with it, you can check out http://www.net-snmp.org/, and the SNMP Object Navigator at http://tools.cisco.com/Support/SNMP/do/SearchOID.do?local=en&step=1 )