Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Keypad lost in a CUPC

Does anybody know why in only one users within a Company (at least that is what Administration VoIP said to me) the keypad in a CUPC has disappeared, presence status is running fine, only falis the keypad, which is lost.

Thanks!                  

3 REPLIES

Re: Keypad lost in a CUPC

Hi Ivan.
On CUCM, check if Primary extension is selected on user configuration page.

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
New Member

Keypad lost in a CUPC

Hi Carlo

Thanks for your quick answer and sorry by my delay in answer you.

After review all into the user , line, CSF and so on, all seems be fine, but still the keypad is lost.

A colleague say me that could be a TFTP issue , or something else but we see the state connected in the CUC.

User says "when i try to talk to other user a windows appears with the error  ´Function not available´ "

Any idea where could be the problem??

Thanks

Keypad lost in a CUPC

Hi ivan,

Try to logout and login again for that client and check the health status from that CUPC.

Also is it a softphone or deskphone?

Regards,

Nishant Savalia

Regards, Nishant Savalia
133
Views
0
Helpful
3
Replies