Keypad lost in a CUPC

[ivan aguilar]

Does anybody know why in only one users within a Company (at least that is what Administration VoIP said to me) the keypad in a CUPC has disappeared, presence status is running fine, only falis the keypad, which is lost.

Thanks!                  

[Carlo Poggiarelli]

Hi Ivan.
On CUCM, check if Primary extension is selected on user configuration page.

HTH

Regards

Carlo

Sent from Cisco Technical Support iPhone App

[ivan aguilar]

Hi Carlo

Thanks for your quick answer and sorry by my delay in answer you.

After review all into the user , line, CSF and so on, all seems be fine, but still the keypad is lost.

A colleague say me that could be a TFTP issue , or something else but we see the state connected in the CUC.

User says "when i try to talk to other user a windows appears with the error  ´Function not available´ "

Any idea where could be the problem??

Thanks

[Nishant Savalia]

Hi ivan,

Try to logout and login again for that client and check the health status from that CUPC.

Also is it a softphone or deskphone?

Regards,

Nishant Savalia