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New Member

LDAP Integration In UCM 6.x - Missing Accounts

LDAP Integration successfully setup on the UCM 6.x. All users are in the same AD container (in a 2008 DC environment), but roughly 20 percent of all accounts did not appear to synchronize to the UCM server. The accounts that are missing have the last name field, telephone number and an exchange account info populated in the Domain account. Any ideas why these won't synchronize?

9 REPLIES
Silver

Re: LDAP Integration In UCM 6.x - Missing Accounts

Check the bug: CSCsk84882: CUCM 6 Active Directory Integration fails to import users

Red

Re: LDAP Integration In UCM 6.x - Missing Accounts

CSCsk84882 is U (Unproducible).

To troubleshoot this problem, we need to set the trace level to debug for DirSync. Perform a full sync. Then get the logs.

Michael

http://htluo.blogspot.com

New Member

Re: LDAP Integration In UCM 6.x - Missing Accounts

Here's what I found in the Trace:

2009-04-29 08:23:31,236 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:276) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=6 AgreementId=efd3c50a-80e1-16e9-5a16-54a7e3104248

Anyone know which attribute?

New Member

Re: LDAP Integration In UCM 6.x - Missing Accounts

Someone found a solution to this? I'm having the same problem:

Some users do not appear in EndUsers

2009-07-03 18:00:01,441 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:276) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=7 AgreementId=d991b3bd-82de-e038-d7e5-70c71b4d318b

Re: LDAP Integration In UCM 6.x - Missing Accounts

Populate the First Name field in AD for one of the failed accounts and see if it is imported on the next sync.

New Member

Re: LDAP Integration In UCM 6.x - Missing Accounts

Hello.

I dont know if your problem is solved.

We had the same problem last week, and solved it populating the "Last Name" in AD. Our CUCM version is 5.1(3g):in this version,there are two mandatory fields to import: the UserID and the Last Name: both fields appears with the caracter * in the CUCM.I think that the comment "attribute count= X" indicate the number of fields that CUCM import from the AD about a specific user (f.e, if you received att. count = 5, indicates that you are importing 5 fields in the CUCM from AD for this user.

Regards

New Member

Re: LDAP Integration In UCM 6.x - Missing Accounts

Hello,

My understanding is that only the attribute mapped to the userid and attribute sn. If any of the attributes are not populated in AD, i.e. Manager ID; will this cause a failure? Below is the type of error I'm getting. The only other setting I have is the UserID:telephonynumber.

2010-02-28 15:17:04,101 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:326) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=4 AgreementId=39629641-c540-e522-413b-293e7aa5d75f
firstname=Adm-Bob mailid=Adm-Bob.Jones@mycompany.ie uniqueidentifier=40cd302d65bc14488885b3ec714328b7 lastname=Jones

Any help appreciated.
Regards,

New Member

LDAP Integration In UCM 6.x - Missing Accounts

Hi,

I'm having the same problem:

Some users do not appear in EndUsers.

userid=Pininga mailid=pininga@domain.com.br uniqueidentifier=9d3f4f27e46f4c4b8ff0c8a52a34c7eb title=Anl Consul Sistemas

2012-07-02 19:08:11,696 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:339) - DSDBInterface.updateUserInfo LDAP data discarded: Missing LDAP attribute: Attribute Count=4 AgreementId=959ef956-8732-a03f-7173-4b5189840a70

Can you help me ?

Thx

Cláudio Costa

New Member

LDAP Integration In UCM 6.x - Missing Accounts

If I recall correctly the missing field was indeed the Last Name field. Populate it on one account and resync to see if that helps. Good luck.

Brian

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