I have CUCM 8.6.1 and and unity Connections 8.6.1, both are synced with AD through LDAP, 99.9% fo my users show up in CUCM and unity, however I have just a few who don't show up. I have tried restarting the Dirsync service and running a full sync of LDAP, neither has resolved the issue and ideas?
This is a good advise from JoseVil, i would also check if there are any differences between the working and non-working (users not showing up) to confirm if there is any missing values. So if in the LDAP attribute for User Id you are using mail or telephoneNumber make sure the user indeed has a value for that, this might seem pretty simplistic but is sometimes overlooked.
ADSI editor is the tool i believe is used on the AD (Active Directory) perspective to check differences.
Jose I don't think I can get a packet capute this week our net admin is out and I don't have access to set anything up in the middle to capture. I checked between a good and a bad user they are both in the same security groups and the permisions are the same for the service account that talks between unity and AD. Also all of my users are in the same OU.
David I am not finding any differnce between attributes for my users, except some have multiple phone number, for my missing user i have found a match for everyfield with somebody else.
A quick thing to check if only some users are not syncing would be to make sure the problem users have a last name configured on the LDAP server. Having a last name is a requirement for users to sync to CUCM.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4