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Limit calls to a hunt group.

I have a customer on Call Manager 4.13 who has a hunt group with 11 individual DNs. The customer wants to limit calls into the hunt group to 8 simultaneous calls so that no more than 8 of the 11 people are busy on the phone at any point. Callers beyond 8 should go to voicemail. The hunt group is currently accessed as a portion of a time of day routing scheme where a translation pattern points to a CTI route point which is CFWD all to the hunt pilot. The distribution algorithm in the hunt is broadcast. My original thought was to set the busy trigger on the CTI to 8, but it seems that when the CFWD all is set the busy trigger is never reached. Any advice would be greatly appreciated.

3 REPLIES
Hall of Fame Super Red

Re: Limit calls to a hunt group.

Hi Ryan,

You are really very limited with this customer request in CCM 4.1(3) as what they really need is the Hunt group Login/Logout feature which would allow them to control the number of users who are taking calls at any given time.

As to Hunt Group Login/Logout, sadly this feature is only available CCM 4.2 and CUCM 6.x/7.x with the Login/Logout of Hunt Groups feature. This is not available in CCM 4.1.3 or CUCM 5.x. Have a look;

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

The Log Out of Hunt Groups feature also comprises the following components:

The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.

Hunt Group Logoff Notification Service Parameter

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service provides the option to turn audible ring tones on or off when calls that come in to a line group arrive at the phone and the current status of the phone is logoff. The default value specifies None, which causes the phone not to ring.

The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_1/ccmsys/a03rp.html#wp1091630

In the CCM 4.1.x and 5.x trains there is really not an equivalant feature :(

Hope this helps a little!

Rob

New Member

Re: Limit calls to a hunt group.

Rob, Thanks for your reply. You are certainly active in this group and hopefully I speak for everyone when I say we appreciate it. I am aware of the hlog feature and have been longing for it with this customer for some time. Hopefully I finally have enough catalyst to convince them that I need to be able to do an update from 4.13. Any other crazy ideas that would work within 4.13 are still desired. Thanks again.

Hall of Fame Super Red

Re: Limit calls to a hunt group.

Hi Ryan,

You are most welcome my friend! I figured that you were probably well aware of this feature, but it was worth a shot :)

Getting customers to move forward is tough sometimes for sure. Have they seen this doc (it may spur them on a bit faster);

End-of-Sale and End-of-Life Announcement for the Cisco Unified CallManager 4.1

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_end-of-life_notice0900aecd806f41d9.html

The only other thing that I can think of to resolve this issue is to engage the Telco/Provider. I'm guessing that the listed number for this Hunt group is probably a DID number, if so, the Telco should be able to limit the number of calls allowed at any given time.

Cheers!

Rob

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