Limiting Access within Cisco CallManager Administration (4.1)

[eric.becker]

Is it possible to limit access within the Cisco CallManager Administration web interface. We want to allow our support technicians to change a user's password and PIN, but not be able to make other changes to the Callmanager. Thank you

[Rob Huffman · Accepted solution]

Hi Eric,

This is most possible using MLA (Multi Level Admin);

Multilevel Administration Access

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Multilevel administration access provides multiple levels of security to Cisco CallManager Administration. This technique permits granting only the required privileges for a selected group of users and limits the configuration functions that users in a particular user group can perform.

Prior to the availability of multilevel administration access, administrators with read/write access to Cisco CallManager configuration could change any or all the database/directory elements that are accessible through Cisco CallManager Administration and Cisco CallManager Serviceability. Users could inadvertently disable the entire system with a few mouse clicks by accidentally modifying the data to which they do not need access.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmsys/a02mla.html

Hope this helps!

Rob