I work for a college that uses hundreds of Cisco IP Phone 7960. These phones are provided to faculty offices and classrooms for dialing technical support. We have traditionally disabled all the classroom phones from receiving phone calls to prevent interruption of classes. Due to the changing nature of the college, we are getting more and more class from classrooms for technical support. This proves to be a challenging task as we only have a couple technicians available for running around the college to visit the classrooms.
I am wondering if it is possible to enable the Cisco phones in classrooms to receive calls, but limit it to only accept a limited set callers, such as the calls coming from the IT support center (Cisco phones and blackberries)? That would definitely save tons of time supporting the college.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...