06-18-2008 06:40 AM - edited 03-15-2019 11:21 AM
This is the error I am getting when trying to add speed dials to the 7914 which is attached to the 7961. The 7914 module is selected on the expansion module section.
"Update failed. [2701] The Phone Template model and protocol do not match the device model and protocol"
06-18-2008 07:11 AM
Hi!
Is this a SIP phones? Can you check this bug CSCsh71913?
06-18-2008 07:23 AM
No it is SCCP.
06-18-2008 09:23 AM
Hi Kimble,
Just a question here, are you making these changes via BAT?
Rob
06-18-2008 09:26 AM
No, but I did use BAT to make a template for the same model phone, 7961 sccp.
02-18-2011 06:53 AM
Hello Rob,
I am having similar problem. We are migrating phones from 6.1.4 to 7.1.5 Call Manager. I am using BAT to do export and import.
When I do import of 7962 phones, I have this "Error 2701 The Phone Template model and protocol do not match the device model and protocol".
I created the phone template with correct available phone template.
I don't know if there is a bug associated with this. Please help.
Regards,
Yogesh
02-18-2011 09:15 AM
02-18-2011 09:42 AM
I got this fixed... I had to recreate customized phone templates...and it worked.
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