01-27-2014 11:15 PM - edited 03-16-2019 09:28 PM
Dear Team,
I have a 20 numbers of users with same department, i want to add them in single phone group so that any one got calls from outside. May i know what is best Line group or Hunt Pilot.
hari
01-27-2014 11:40 PM
You create a hunt pilot with a hunt group choosing how you want to alert every one and add all 20 ext or you can create a pickup group and assign it to each user so anyone can answer the call belonging to the pickup group
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01-28-2014 12:08 AM
Thanks.
but can we do this thrugh adding member in Line group.
hari
01-28-2014 12:11 AM
Yes it should work to alert the end user
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01-28-2014 12:12 AM
Thanks for quick response
hari
01-28-2014 07:27 AM
You're very confused on this, it's not one or the other, they're not separate options, a line group without a hunt pilot does not work, and a hunt pilot without a line group doesn't work either.
They're both part of the very same config and you need both, along with a hunt list. It's a 3 piece configuration.
HTH
java
if this helps, please rate
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01-28-2014 09:03 PM
Thanks Java.
hari
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