My client wants to create a Line Group which first hunt through a list of 5 IP phones (i.e. x1001 to x1005)... if none of the phone answered, the call need to route to a standalone voicemail on extn x2000. What is the best way to achieve this??
How can I get the call forwarded to voicemail using the user's personal preferences? Each user in my hunt group has a voicemail account and call forward to VM is selected under their individual line configuration. But when I tick the "Use Personal Preferences" option in the Hunt Pilot Config page, I get fast busy after the last member has been tried. If I enter the DN of the VM system, the CLI of the hunt group member doesn't get forwarded and I get the generic message of the VM system. What I want to do is go to the mailbox of one of the hunt group member to leave a message. I'm using CCM 4.2(3).
The Personal Preferences setting is only applied to the number that Originally forwarded the call to the Hunt Pilot :(
Use Personal Preferences - Use this check box to enable the Call Forward No Coverage (CFNC) settings for the **original called number that forwarded the call to this hunt pilot.
The CFNC setting specifies a call forwarding reason that you administer in the Directory Number Configuration window. Calls get diverted based on the value in the directory number's Coverage/Destination field when a call to the directory number first diverts to coverage, and coverage either exhausts or times out, and the associated hunt pilot for coverage specifies Use Personal Preferences for its final forwarding.
Note When this check box is checked, Cisco CallManager ignores the settings in the Destination box and Calling Search Space.
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