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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Live Call Monitoring

I am looking for a way to do live call monitoring on Cisco Call Manager. I am aware that a "barge-in" feature is available in IPCC but I am wanting to see if the same feature can be accomplished without IPCC. I am familiar with the same feature in the Avaya world where it is referred to as Service Observe and it is part of the base CM offering.

Thanks in advance

2 REPLIES

Re: Live Call Monitoring

silent monitoring is coming as a built in feature in CM 6.0. For now you will have to either use IPCC or third party recording/monitoring products. Check this product for example.

http://www.knoahsoft.com/prodoverview.html

PS: please remember to rate posts!

New Member

Re: Live Call Monitoring

This is exactly what I am looking for. Please let me know where you are in this undertaking. We are at CCM 4.1(3) and looking for the same solution.

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