Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Live Call Monitoring

I am looking for a way to do live call monitoring on Cisco Call Manager. I am aware that a "barge-in" feature is available in IPCC but I am wanting to see if the same feature can be accomplished without IPCC. I am familiar with the same feature in the Avaya world where it is referred to as Service Observe and it is part of the base CM offering.

Thanks in advance


Re: Live Call Monitoring

silent monitoring is coming as a built in feature in CM 6.0. For now you will have to either use IPCC or third party recording/monitoring products. Check this product for example.

PS: please remember to rate posts!

New Member

Re: Live Call Monitoring

This is exactly what I am looking for. Please let me know where you are in this undertaking. We are at CCM 4.1(3) and looking for the same solution.