I've got a customer who wants to set up a live audio feed. I've got an FXO card in a router that is set up and ready to go for the live input. I've got the adapter ready to send the signal. My network is set up for multicast. What do I need to do on the CM side to have the live audio feed be an option under the phones/dn's as well as have the music play everywhere.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...