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Community Member

Live record of a phone call

Hi all,

Does anyone know of a good way to select an option and have an active phone call be recorded into voice mail? Many phone systems call this function "live record" Please note, I'm running Unified Message 5.x and call manager 5.1.3

Thanks!

3 REPLIES
Cisco Employee

Re: Live record of a phone call

simply searching live record on CCO or NetPro has the answer

Offering Live Record

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/ex/5xcusag140e.html#wp1057024

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Live record of a phone call

Since this would require a call, then press conference, call live record number, then conference again, is there any way to automate this with maybe a service button?

Cisco Employee

Re: Live record of a phone call

no, all steps need to be done manually. at most assign a speed dial to live record number but that's it. pressing conference cannot be configured any other way than pressing the softkey

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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