Load Rejected HC error on 7945

[Joseph Spagnoli]

Hello,

We had 2 new employees start today, and when trying to setup 2 new 7945 model phones out of the box, we keep getting the error "Load Rejected HC".  This would happen after it upgraded some software on the phone, reset, etc.  Any help with how to correct this issue would be greatly appreciated.  Thank you in advance.

CISCO VoIP System Info:

Cisco Unity Connection version: 8.6.2ES25.21900-25

CM Admin System version: 8.6.2.21900-5

On 2 C200M2 Servers

[Rob Huffman]

Hi Joseph,

Here's most likely why you are seeing that error;

Hardware Updates

The hardware updates improve the compatibility of internal phone components.

The following tables list the updated hardware versions that require this release.

Phone	Hardware Version
Cisco Unified IP Phone 7942	15.0 and higher
Cisco Unified IP Phone 7945	13.0 and higher
Cisco Unified IP Phone 7962	15.0 and higher
Cisco Unified IP Phone 7965	13.0 and higher
Cisco Unified IP Phone 7975	12.0 and higher

Cisco IP Phones 7942, 7962, and 7975 manufactured with hardware versions as mentioned in the table above must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1.

Cisco IP Phones 7945 and 7965 manufactured with hardware versions 13.0 and higher must run Firmware Release 9.3(1)SR3 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR3.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR4/english/release_notes/P790_BK_RF3660D6_00_rn-9_3_1sr4-7900-series/P790_BK_RF3660D6_00_rn-9_3_1sr4-7900-series_chapter_00.html#P790_TP_H10D10F2_00

Go Flames Go!!.......and Flyers too :)

Cheers!

Rob