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New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

hello guys

i have problem with a cucm 9.1, i download the file contine franch language for phones and i installed by ftp, in local user phone language show me that the phone in franch but physiqly it's in english.

it won't be change to franch even reset to factory..

is there any suggestion ???

11 REPLIES
New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

is there are any one face the same problem before ???

VIP Super Bronze

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

Did you restart TFTP after installing the COP file?

Did you reset the phone? It needs to download the COP file from TFTP.

To confirm: the User Locale field on the Device Configuration page is what you're referring to, correct?

Please remember to rate helpful responses and identify helpful or correct answers.

New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

Yes i restart the service and after that i restart the server but with no result, i restart the phones to but with result.

VIP Purple

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

Hi,

Did u restart the server after uploading the locale?

regds,

aman

New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

YES

VIP Purple

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

Hi ,

Can u try uploading the Locale again using SFTP and then, check.Please refer the link.

http://docwiki.cisco.com/wiki/Cucm-phone-locale-installers#CUCM_User_Locale_and_Network_Locale_support

regds,

aman

New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

Hi

thank you but it's not work

New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

thank you guys i find the solution

the cause was the firmware

VIP Purple

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

Hi ,

thanks for update.

can u update what was the earlier version and the version on which problem has been resolved ?

what was the phone model ?

regds,

aman

New Member

LOCAL USER LANGUAGE WON'T CHANGE CUCM 9.1

hi

earlier version was 8.1.2

the new version is 8.3.1

BEST REGARD

New Member

Hi youssef , 

Hi youssef , 

I have the same problem, as you solved it?

Thank you

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