Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Locked etoken


I have locked one of my 2 etokens on CUCM 7. I can still use the other one to make a changes. My question is, if it is possible to re-initialize the locked token.

My idea was to use the third tokenand add it to CTL. Then delete the locked token and add it back again.

Is it possible?

Is there any other way?

If i try this, what will happen to the third token. Will I still be able to use it on other systems? Or each token can be only used once?

Thanks for help.


VIP Super Bronze

Re: Locked etoken

You can add additional tokens to the CTL as long as you sign the updated CTL with a token that already exists in the CTL. In this case if you add a third token, you just need to sign the CTL with your second existing token for the phones to accept the additional certificate.

As for 'locking a token' I have no idea what that is or how you did it. I cannot speak to whether removing or re-adding a token to the CTL would have any impact. Do you perhaps mean to say that the certificate on the token has passed it's expiry date?

Please remember to rate helpful responses and identify helpful or
New Member

Re: Locked etoken


Thanks for reply.

When you put wrong password 15 times, the token becomes locked. I don't even know what happend. The password worked on one token, but not on the other. I have tried all possible passwords but with no success.

I know that I can add a new token. But I want to use the old one. I don't know if it is even possible. That's why I'm asking.