We are using cucm 8.6.2, phones a sccp phones 796x, over the weekend, there was a power issue, and caused 3 floors phones lost registration/connection to CUCM, we would like to find out when the phones unregistered and when it is resumed registration. Is there a way to gather a log for that?
Thanks for the detailed instructions. The status message on the phone isn't dated well, and the log in RTMT is showing only the last 3 days info, is this a adjustable value anywhere to see more or set of the future?
yes this is possible, in RTMT go to TRACE and LOG Central>Query wizard>create query>next>choose "Cisco RisDC Data Collector Perfmon LOG>define the timeframe you are interested in>download the file (csv) and choose the same "registered hardware phones"
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It seems like the record only keeping around 4 days record, so when i do a query of all available, it comes back to the last 4 days RIS records. And if i select the definite range, it still only showing the oldest record which is 4 days ago. Is this a configurable setting to include more days in from CM admin or servicerbility?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...