Login to Cisco CallManager Express as Administrator failed

[laithhattab]

Hi all

I am having the strangest thing ever, i did reset for GUI CUE administrator password according to Cisco documentation, when logging with the new created administrator i get the Lost Contact page telling me that there is no connection between CUE and CCME, when i enter the IP of the CCME and the newly created administrator i only get the "Login to Cisco CallManager Express as Administrator failed" and get this message whenever i try any username and password. please note that after reviewing several posts on this forum i made sure that the following are available and running:

IP http server

ip http path flash

web admin system usernem // done the same user as in unity

web admin hostname // in CUE has the same username as in Web admin in CCME

HTML folder is available in the flash.

Ip route 0.0.0.0 0.0.0.0 x.y.z.a

ip route z.z.z.z ip address of service-module

i have removed the ip http authenticate local and ip http secure-server

Can someone please help me to so i can be able to accesst CUE GUI.

Thanks a lot

Laith

[Tony Huynh]

Just a few thoughts on this.

Some common causes of this are:

(1) Make sure that GUI files are in flash

(2) Make sure that GUI files are correct ones - sometimes people load them onto USB flash reader and it capitalizes all the files, which causes problems

(3) Make sure that user is created in CUE for the username and password you are trying to use to log into CME

Regards,

Tony

[singhcisco]

I hope you did create cnf-files after creating the new user name and password for CUE.

Command under telephony-service you mentioned in your post is missing "name" make sure the command is entered like the one below and replaced X's with your username and password

web admin system name XXXX password XXXX

[laithhattab]

Hi Tony and Singh

Thank you very much for your great help, i am going crazy, i did your what you have advised me to do yet nothing happened, i am attaching my configurations for CCME and CUE and the contents of the flash. I would apprecaite if you have some time to look at the configuration and direct me what i am missing.

Thanks a lot

Laith

[singhcisco]

Hello Laith,

Firstly you need to have CME router and CUE module in the same subnet, currently the way you have it configured is in different subnets;

CME router :: 172.16.100.1

CUE Module :: 172.16.44.10

Change the CUE IP address under service engine & under dial peer for CUE.

Make sure that you change the config in CUE module to the IP of CME router, I didn't check your CUE config

ccn subsystem sip

gateway address "IP OF CME Router"

end subsystem

Let me know if it works after making changes